Contact
Office Hours
Mon - Sun: 9am to 6pm
Operating Everyday
Address
Montego Bay Yacht Club
Freeport Montego Bay
St. James, Jamaica W.I.
Frequently Asked Question ↓↓
Check our FAQ section below, which aims to address common inquiries.
Find Answers
Whether you’re considering booking a yacht tour or have already made a reservation, this page aims to address common inquiries and provide you with important information. Take a moment to explore the questions below and find the information you’re seeking.
If you can’t find what you’re looking for, our friendly customer support team is just a message or call away. We’re dedicated to ensuring your yachting experience is nothing short of extraordinary.
Reservations and payments
No, you will not have to pay any additional fees on top of the listed price unless you choose to add any extras to your tour. The price quoted to you initially includes all the standard services and amenities provided during the yachting experience.
No need to worry about printing a receipt. Simply relax and enjoy your luxury yachting tour! Our tour guides will have all the necessary information and will be ready to assist you throughout your excursion.
Cancellations and refunds
We have a 48-hour, 100% cancellation policy. Guests have the flexibility to cancel their excursion for any reason prior to 48 hours of the scheduled departure time at no charge. However, any cancellation received within 48 hours of the scheduled departure time or any no-show on the day of the excursion will be subject to a 100% cancellation/no-show fee, and no refunds will be authorized.
According to our policies, any cancellation made within 48 hours of the excursion departure time is subject to a 100% cancellation/no-show fee, and no refunds will be authorized. However, we understand that unforeseen circumstances can arise, and we always take emergency cases into consideration. If you have an emergency situation, please reach out to our customer support, and we will assess your situation to determine if a full or partial refund can be provided. We appreciate your understanding and cooperation.
If we determine that the weather is unsafe and cancel the trip, you will have the option to reschedule your excursion for another day or receive a full refund.
No, there are no weather-related refunds if we operate the excursion as scheduled. Our policy allows for rescheduling or refund only in the event that we deem the weather conditions unsafe and cancel the trips.
All activities are weather-permitting. We prioritize the safety of our guests and staff, and therefore, we reserve the right to decide whether to offer a particular activity on a given day based on weather conditions. While we strive to provide a complete experience, some activities may be unavailable on certain days due to safety concerns.
The tour
Yes, all our yachts come with professional and experienced crew members who are dedicated to providing exceptional service. They will ensure your safety, comfort, and cater to your needs throughout the tour.
To ensure on-time departures, we kindly request guests to check-in at least 10 minutes prior to the tour’s departure time. This allows us to make necessary preparations and maintain a smooth schedule for all participants.
Absolutely! We specialize in creating bespoke itineraries tailored to your preferences. Whether you want to explore the picturesque coastline, dive or indulge in water sports activities, our team will work closely with you to design a personalized itinerary.
Yes, we offer various catering options to enhance your yachting experience.
You are welcome to bring your own drinks and snacks aboard. However, please inform our team in advance so that we can make the necessary arrangements and assist you with any additional requests.
Your safety is our top priority. Our yachts are equipped with state-of-the-art safety equipment, and our crew members are trained in emergency procedures. We adhere to all safety regulations and guidelines to ensure a secure and enjoyable yachting experience.
Absolutely! Our luxury yachts are perfect for special occasions such as birthdays, anniversaries, corporate events, and more. We can customize the yacht decor, onboard amenities, and itinerary to create a memorable experience for your special event. Contact us for more information.
